Karjera

German Speaking Customer Relations Manager

Latvia, Riga | Customer Relations

As Customer Relations Manager, you’ll be responsible for building and strengthening relationships with the TWINO investor community across Europe. You’ll help them navigate our platform and introduce them to our products and features by delivering meaningful and excellent user experience.

Your responsibilities

Address any investor inquiries (e-mails, calls, chat) and ensure customer service-related issues are settled efficiently and proactively and questions are answered professionally in a timely manner
Prepare relevant information for the investors and ensure the delivery process
Investor payment processing and monitoring according to internal anti-money laundering procedures and applicable regulatory enactments
Analyze communication trends, identify fields of improvement, and present solutions
Lead, guide, and support Customer Relations Specialists
Cooperate with the IT & product team by identifying and documenting issues and requests from investors as well as being involved in new product and feature development
Process investor feedback and make data-driven suggestions for improving customer service, product, and processes
Maintain and update website content
Report key indicators and other required data to the company’s management team
Ensure communication and maintenance of relations with industry bloggers and influencers
Contribute to all matters related to the platform’s changes, improvements, and additions to make sure they are developed with the best investor experience and the platform’s usability in mind
German translating, proofreading & editing

What we are looking for

Proven previous experience as a Senior Customer Service and/or Investor Relations Specialist
Experience in AML/KYC related customer service tasks
Good sales, persuasion, and argumentation skills
Understanding of an excellent service culture
The ability to take full ownership of the processes and tasks
Great communication and networking skills
Stress resistance and flexibility
Excellent spoken and written English and German language skills
Experience with communication with bloggers and marketing communication material preparation would be an advantage
Industry experience would be an advantage

At TWINO it is not about entitlement, it is about impact. A good idea never goes unnoticed, and you can truly make a difference. We offer you meaningful responsibility from day one. We encourage an open feedback culture and team effort. If you show dedication, drive, and ownership, your learning curve will be steep, and your career opportunities with TWINO – immense.

The salary range for this position varies from 2000-2400 EUR gross depending on the skill set, experience, and other competencies.

For more information reach out to the Head of People & Communications

Monta Zaķe-Laganovska

[email protected]

Visit LinkedIn

Apply until 15.12.2023

Apply now

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