Career
Customer Success Specialist
Latvia, Riga | Customer Relations
As a Customer Success Specialist, you’ll ensure proactive customer engagement, strengthen relationships with TWINO investors, and drive customer retention, expansion, and satisfaction.
Your responsibilities
- Guide investors through the registration and onboarding process and provide ongoing support, ensuring a seamless experience
- Serve as a dedicated and trusted point of contact for clients, answering questions, resolving issues promptly, and helping understand market trends and opportunities
- Identify patterns in customer behavior to recommend improvements to the customer journey
- Monitor, manage, and engage in client interactions on public platforms (chats, forums), fostering dynamic and supportive community experience and growth
- Provide tailored support and a personalized approach to the platform's key investors; promote loyalty programs or special offers
- Collaborate with marketing and product teams to develop customer-centric initiatives and features
- Contribute to creating and preparing loyalty programs, special offers, and communication materials (guides, FAQs, newsletters)
- Contribute to all matters related to the platform’s changes, improvements, and additions to make sure they are developed with the best investor experience and the platform’s usability in mind
What we are looking for
- 2+ years’ experience in Customer Relations roles or relevant work experience in customer-facing roles, preferably in fintech, investments, or financial services
- Understanding and/or interest in investment and financial products and client operational workflows
- Excellent communication and interpersonal skills with a focus on empathy and building trust
- Excellent English, both written and spoken; knowledge of German is a plus
- Analytical mindset with strong problem-solving skills and attention to detail
- Ability to set priorities and work to target timelines and metrics while working independently
- Willingness and ability to learn constantly, understand technical details, and commitment to staying updated on new trends and best practices
- Genuine care for customer success and passion for delivering exceptional client experiences
At TWINO it is not about entitlement, it is about impact. A good idea never goes unnoticed, and you can truly make a difference. We offer you meaningful responsibility from day one. We encourage an open feedback culture and team effort. If you show dedication, drive, and ownership, your learning curve will be steep, and your career opportunities with TWINO – immense.
The salary range for this position varies from 1900-2500 EUR gross depending on the skill set, experience, and other competencies.
For more information reach out to the Head of People & Communications
Monta Zaķe-Laganovska
Visit LinkedIn Apply until 28.02.2025.
Apply nowWhy #lifeatTWINO
Work from anywhere
We believe in the benefits of working remotely and offer all our employees the possibility of working remotely. Think and work exactly where you're personally most productive
Workation
Team-buildings that combine work and leisure once a year for each team. Meet with your team outside your usual work environment, travel while working and experience something new with your colleagues
Kids Day & gifts for kids
We love to surprise the youngest members of the TWINO family – Christmas gifts, tailor-made gaming kits or Kids Day is TWINO's way of cherishing our kids
Development of your choice
We give a lot of freedom when it comes to your personal development. You get access to an individual yearly development budget calculated form your salary that you can spend on the development activities you choose for yourself. Whether it's inspiring conferences or private mentoring sessions - it's all up to you
Growth Camp
We empower our people to gain new skills and grow professionally. Our unique training program Growth Camp allows us to expand our horizons through engaging, interactive & targeted learning sessions & workshops on various topics
Heavy social agenda
We have our yearly summer team-building event, we head to the slopes in the winter and have a grand Christmas party! We're keeping things interesting through social events, traditions and celebrations. There's always something going on