Career
Customer Relationship Manager
Latvia, Riga | Customer Relations
As a Customer Relationship Manager, you’ll take ownership of the full investor lifecycle — from onboarding to long-term engagement. Your role is a mix of relationship management, data-driven decision-making, and cross-functional collaboration. You’ll use customer insights and engagement metrics to optimize user journeys, increase satisfaction, and drive business growth.
Your responsibilities
- Own the end-to-end customer journey — from onboarding to advocacy — ensuring a smooth, fast, and frictionless experience
- Build strong, lasting relationships with key investors, acting as their go-to partner for all things TWINO
- Proactively identify opportunities for upsell, expansion, or increased engagement based on data, feedback, and behavioral insights
- Lead communication on public-facing channels (chats, forums, communities), shaping a helpful, friendly, and professional brand voice
- Develop and manage loyalty programs and special offers that drive retention and engagement
- Collaborate with IT, marketing, and tech teams to bring customer-centric features and communication to life
- Spot gaps, suggest improvements, and help shape platform updates with customer experience at the core
- Create or oversee key communication materials (FAQs, guides, newsletters)
What we are looking for
- At least 3 years of experience in Customer Relations roles or relevant work experience in customer-facing roles, preferably in fintech, investments, or financial services
- Understanding and/or interest in investment and financial products and client operational workflows
- Excellent communication and relationship-building skills — you're confident, empathetic, and solution-driven
- Excellent English, written and spoken; knowledge of German is a big bonus
- Analytical mindset with strong problem-solving skills and attention to detail
- Organized, self-driven, and able to balance multiple priorities without missing a beat
- Passion for tech, customers, and making things better every day
At TWINO it is not about entitlement, it is about impact. A good idea never goes unnoticed, and you can truly make a difference. We offer you meaningful responsibility from day one. We encourage an open feedback culture and team effort. If you show dedication, drive, and ownership, your learning curve will be steep, and your career opportunities with TWINO – immense.
The salary range for this position varies from 2500-3100 EUR gross, depending on the skill set, experience, and other competencies.
For more information reach out to the hiring manager
Helvijs Henšelis
Visit LinkedIn Apply until 15.05.2025.
Apply nowWhy #lifeatTWINO
Work from anywhere
We believe in the benefits of working remotely and offer all our employees the possibility of working remotely. Think and work exactly where you're personally most productive
Workation
Team-buildings that combine work and leisure once a year for each team. Meet with your team outside your usual work environment, travel while working and experience something new with your colleagues
Kids Day & gifts for kids
We love to surprise the youngest members of the TWINO family – Christmas gifts, tailor-made gaming kits or Kids Day is TWINO's way of cherishing our kids
Development of your choice
We give a lot of freedom when it comes to your personal development. You get access to an individual yearly development budget calculated form your salary that you can spend on the development activities you choose for yourself. Whether it's inspiring conferences or private mentoring sessions - it's all up to you
Growth Camp
We empower our people to gain new skills and grow professionally. Our unique training program Growth Camp allows us to expand our horizons through engaging, interactive & targeted learning sessions & workshops on various topics
Heavy social agenda
We have our yearly summer team-building event, we head to the slopes in the winter and have a grand Christmas party! We're keeping things interesting through social events, traditions and celebrations. There's always something going on